A Comcast customer service representative tried to retain a customer over the weekend in a stunning display of hysteria and desperation, and his failure was recorded for all to enjoy. Gdgt founder and AOL Vice President of Product Ryan Block posted a recording of his attempt to cancel his Comcast cable service over the phone Monday night, showing remarkable patience and reserve in the face of adversity.
Block wrote on Soundcloud that the eight-minute recording was the tail end of a 18-minute conversation with a customer service rep desperate to get Block to keep his service. The rep insisted that Block had to return his Cablecard in person and give reasons for canceling the service, and he grew shriller with each workaround that Block tried to suggest.
"It sounds like you don't want to go over this information with me," the rep said.
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