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KlearGear must pay $306,750 to couple that left negative review

This is the purported Paris address of Descoteaux Boutiques, the parent company of KlearGear.com.

A years-long legal odyssey involving a Utah couple that left a bad review against an online retailer, KlearGear, for an undelivered less-than-$20 order, has finally resulted in monetary damages.

On Wednesday, the judge awarded $306,750 in compensatory and punitive damages plus attorneys fees to Jennifer and John Palmer, who wrote their review in 2009. KlearGear lost in a default judgement in federal court in Utah in May 2014.

The attorney representing the Palmers, Scott Michelman of the advocacy group Public Citizen, told Ars that collecting the money may not be so straightforward.

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